Refund policy
Effective Date: October 23, 2024
Store Name: Whisk & Wag
At Whisk & Wag, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
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Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
• The item must be unused, undamaged, and in its original packaging
• Proof of purchase (order number or receipt) is required
• Customised or activated QR pet tags are not eligible for return once activated
Non-Returnable Items
• Activated or registered QR pet ID tags
• Custom or personalised items
• Gift cards
• Items marked “Final Sale”
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Refunds
Once your return is received and inspected:
• You will be notified via email
• Approved refunds are issued to the original payment method
• Refund processing time: 5–10 business days (bank-dependent)
Shipping costs are non-refundable, unless the item arrived damaged or defective.
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Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item:
• Please contact us within 7 days of delivery
• Include clear photos of the item and packaging
We will offer:
• A replacement, or
• A full refund, including shipping where applicable
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Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return the eligible product and place a new order.
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Return Shipping
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• Whisk & Wag is not responsible for lost return shipments
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How to Start a Return
Email us at support@whiskandwag.com with:
• Your order number
• Reason for return
• Photos (if applicable)
We’ll guide you through the next steps.