Shipping policy

Store Name: Whisk & Wag
Shipping Area: United States only

At Whisk & Wag, we’re committed to getting your pet’s ID tag to you as quickly and safely as possible.

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Shipping Coverage

We currently ship within the United States only.
We do not offer international shipping at this time.

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Order Processing Time
• Orders are processed within 1–3 business days
• Orders placed on weekends or holidays are processed the next business day
• You will receive a confirmation email once your order has shipped

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Shipping Times

Estimated delivery times after processing:
• Standard Shipping (US): 5–10 business days

Please note that delivery times may vary due to carrier delays, holidays, or weather conditions.

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Shipping Costs

Shipping rates are calculated at checkout and are based on:
• Your location
• Order size and weight

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

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Order Tracking

Once your order ships, you will receive:
• A shipping confirmation email
• A tracking number (when available)

Please allow up to 48 hours for tracking information to update.

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Incorrect or Incomplete Address

Please double-check your shipping address before completing your purchase.

Whisk & Wag is not responsible for:
• Orders shipped to incorrect or incomplete addresses provided by the customer
• Delays or delivery issues caused by address errors

If an order is returned to us due to an incorrect address, additional shipping fees may apply.

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Lost or Delayed Packages

If your tracking shows:
• Delivered but not received – please contact the carrier first
• No movement for 10+ business days – contact us and we will assist with an investigation

Whisk & Wag is not responsible for carrier delays beyond our control.