Terms of service

Last Updated: October 23, 2024

Store Name: Whisk & Wag

By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

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1. General Conditions

By using this site, you confirm that:

• You are at least the age of majority in your state or province of residence

• You agree not to use our products or services for any unlawful or unauthorized purpose

• You will not violate any applicable laws or regulations

We reserve the right to refuse service to anyone for any reason at any time.

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2. Products & Services

Whisk & Wag sells pet accessories, including QR pet ID tags.

• All product descriptions and images are provided for informational purposes

• We make every effort to display products accurately, but colors or details may vary slightly

• QR pet tags require activation by the customer; Whisk & Wag is not responsible for failure to activate or maintain accurate information

We reserve the right to modify or discontinue products without notice.

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3. Orders & Payments

• Prices are listed in USD unless stated otherwise

• We reserve the right to refuse or cancel any order

• Orders may be canceled if fraud, unauthorized payment, or errors are suspected

Payment must be completed before orders are processed.

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4. Shipping & Delivery

Shipping details, timelines, and costs are outlined in our Shipping Policy.

Delivery dates are estimates and not guaranteed. Whisk & Wag is not responsible for delays caused by carriers, weather, or other factors beyond our control.

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5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

QR pet tags that have been activated or customized may not be eligible for return.

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6. QR Tag Use Disclaimer

• QR pet tags are designed to assist in identifying pets but do not guarantee recovery

• Whisk & Wag is not responsible for lost pets, misuse of the QR code, or incorrect information entered by the customer

• Customers are responsible for keeping their pet profile information accurate and up to date

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7. Intellectual Property

All content on this website — including logos, text, images, graphics, and designs — is the property of Whisk & Wag and may not be copied, reproduced, or used without written permission.

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8. Third-Party Services

We may use third-party services (payment processors, shipping carriers, QR hosting platforms). These providers have their own terms and policies, and we are not responsible for their actions.

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9. Limitation of Liability

To the fullest extent permitted by law, Whisk & Wag shall not be liable for:

• Any indirect, incidental, or consequential damages

• Losses related to use or misuse of our products

• Errors, delays, or interruptions in service

All products are provided “as is” and “as available.”

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10. Indemnification

You agree to indemnify and hold harmless Whisk & Wag from any claims, damages, or expenses arising from your use of the site or violation of these Terms.

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11. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

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12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States.

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13. Contact Information

For questions regarding these Terms, please contact us at:

📧 Email: support@whiskandwag.com